A “New Retail” model is imperative to remain relevant and competitive in Asia,whereby companies need to tap big data analytics to redefine the core of retail – consumers, merchandise and stores – as well as the ties among them, to upgrade formats and create new retail occasions.

In the world of “New Retail”, products and delivery are inspired by consumer data and they’re highly personalized. Moreover, with a fully integrated, omnichannel experience, it’s no longer about simply spending time in an online or offline store. It’s about consumers shopping while enjoying content or spending time on social networks

In order to reimagine and redefine business through “New Retail “, six steps should be taken to reshape the future and make the most of “New Retail” ,identifying new governance principals for a customer-centric model; developing new flexibility and efficiency in R&D and supply chains; reimagining marketing and consumer management; modernising route-to-market and retail formats ;transforming the organisation and operating model for digital ;investing in new technology development

This Forum will share the latest ideas and the best practices about how companies and brands can seamlessly meld the online and offline channels, providing a better customer experience and making their own operations more efficient in “New Retail” Era.